Terms of Sale

Terms of Sale

1. Acceptance of Terms of Sale

By making a purchase on our site, you unconditionally accept these terms of sale. They take precedence over any other document.

2. Product Availability and Pricing:

The original tracks available on our site are listed with their prices in US dollars, including taxes. While we strive to keep this information up to date, availability and prices may be changed at any time without notice.

3. Payment and Billing

Various payment methods are offered (credit card, mobile payment, PayPal, etc.). Secure payment is made when validating your order. A confirmation invoice will be sent to you by email after payment.

All our audio products are guaranteed for 2 days. In case of defect, you can report it within 2 days following your purchase for repair or exchange by contacting us at this email address: service@blackpowerstore.com

We cannot be held liable for any direct or indirect damage related to the use of our products. We decline all responsibility in cases of force majeure.

The original tracks we sell are protected by copyright. The original tracks you purchase on our site are for personal and commercial use. However, you agree not to reproduce our music or resell all or part of this content to third parties, whether free of charge or for a fee. Any unauthorized reproduction or use is strictly prohibited.

In accordance with regulations, you have the right to access, rectify, and delete your personal data. You can exercise this right by contacting us.

Terms and Conditions

1. Introduction

Welcome to our online music sales platform "Blackpower store". By using our site, you accept the following terms and conditions. Please read them carefully.

2. Site Usage :

  • Access: You must be 13 years or older to use our site.
  • User Account: You are responsible for the confidentiality of your account and password.
3. Purchases and Downloads:

  • Payment: All payments must be made through secure payment methods offered on our site.
  • Downloads: Once the purchase is made, you will receive an invoice via email and on your account, you will be able to download your music. Purchased music is available for life in your account.
4. Refund Policy:

  • Claims: If you encounter a problem with your purchase, please contact our customer service within two days of purchase.
  • Refunds: Refunds will be processed according to our claims and refund procedure.
5. Intellectual Property:

  • Copyright: All content available on our site is protected by copyright laws. The original tracks you purchase on our site are for personal and commercial use. However, you agree not to reproduce our music or resell all or part of this content to third parties, whether free of charge or for a fee. Any unauthorized reproduction or use is strictly prohibited.
6. Privacy :

  • Personal Data: We are committed to protecting your personal data in accordance with our privacy policy.
7. Limitation of Liability:

  • Site Usage: We will not be responsible for any direct or indirect damages resulting from the use of our site.
8. Modifications to Terms and Conditions

  • Updates: We reserve the right to modify these terms and conditions at any time. Changes will be posted on this page.

Claims and Refund Procedure

1. Contact Initial

  • Customer: Contact our customer service via service@blackpowerstore.com or +243 835 661 180 providing your purchase details (order number, purchase date, etc.).
  • Customer Service: Acknowledge receipt of the claim within 24 hours.
2. Claim Evaluation:

  • Customer Service: Review the claim to verify eligibility (defective product, non-conformity, etc.).
  • Customer: Provide any additional requested information (sound playback video, descriptions, etc.).
3. Decision :

  • Customer Service: Inform the customer of the decision regarding the claim within seven business days.
  • Accepted: Proceed to refund step.
  • Rejected: Provide detailed explanation and possible steps for a new claim.
4. Refund :

  • Customer: If the claim is accepted, choose your preferred refund method (bank transfer, etc.).
  • Customer Service: Process the refund within 14 days following claim acceptance.
5. Confirmation :

  • Customer Service: Send refund confirmation to the customer by email.
  • Customer: Verify receipt of the refund and confirm closure of the claim.
6. Right of Withdrawal :

  • Customer: You have a period of two days from receipt of your order to exercise your right of withdrawal without having to justify reasons or pay penalties, except for return costs.